Refund policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@purohelsinki.fi. Please note that returns must be sent to the following address: Päiväkummuntie 10 A, 02210 Espoo, Finland

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@purohelsinki.fi.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, our löyly sachets (sauna sachets) cannot be returned once the sealed packaging has been opened. Unopened, sealed sachets can be returned within the return period.

Unfortunately, sale items and gift cards cannot be returned.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Statutory 14-day cooling-off period in the EU
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. The hygiene exception for opened sachets described above continues to apply.

Refunds
We will notify you once we have received and inspected your return, and let you know if the return was approved. If approved, you will be refunded to your original payment method within ten business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@purohelsinki.fi.